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FAQs

Why can’t I see any pieces?

In order to view our collection, you must create an account and have it approved by our administrative team.

How long does it take for my account to be approved?

It will generally take anywhere from 2 hours to 24 hours. If you need approval urgently, please contact your sales professional directly.

I have confirmed my selection from the web portal, what happens next?

After confirming your selection, your sales professional will contact you directly, for a secondary confirmation, invoicing, or to inform you of the order processing times.

How can I cancel my selection?

If you would like to cancel your selection, please contact your sales professional immediately. We are unable to process cancellations via the web portal. 

What are the ring size measurements?

Our standard Ring Size is 53 (Us6.5). While you can view our ring size chart for conversions, do note that these do not provide 100% accuracy as each items ring size may vary a little. For orders with precise ring sizes, please provide us a mm size.  

Please view our ring size chart here.